Terms and Conditions
Please read these terms & conditions carefully before using this website. By using this website you agree to its terms & conditions and privacy policy.
Any reference to the website, we or I, refers to MIOLO By Jools – SIRET number 879 412 393 00016
Sales and Refunds
MIOLO By Jools reserves the right to remove items or amend prices at any time and without notice. As products are created using small quantities of fabric, the availability of any item offered for sale on the website cannot be guaranteed. If an order has been placed for an item which has been sold, a suitable alternative will be offered. However, the customer will be entitled to a refund if they wish.
MIOLO By Jools makes every effort to offer a unique, quality product. However, as many materials used in their fabrication are repurposed or vintage, some evidence of wear or fading may be apparent. If, for any reason customers are not satisfied with their purchase, they should in the first instance, contact us using one of the contact methods given below explaining why they want to return the product.
Returns and refunds are at the discretion of MIOLO By Jools.
If a return is accepted, the item must be sent to the address given in the Contact Information in a clean and unused condition before a refund will be made.
Refunds will only be made to the original purchaser.
Payment Methods
MIOLO By Jools accepts payments via Paypal. If you already have a Paypal account simply sign in when you are directed to the Paypal website and select your payment method. If you are not already a registered user, you will be able to use Paypal services as a guest or you can create an account.
On successful completion of the payment you will receive a confirmation email.
Paypal also accepts major credit and debit cards.
Any errors in payment through Paypal are not the responsibility of MIOLO By Jools. Payment for products is on receipt of payment by MIOLO By Jools.
Shipping & Delivery
MIOLO By Jools will ship products worldwide.
Free local pickups are possible for customers in the 86400 postcode area, i.e. south Vienne, south Deux-Sèvres, north Charente, France. Please email me for payment and pickup details.
Small items weighing up to 0.25kg are sent as lettre verte (economy) to addresses in mainland France. Charges are kept to a minimum but may be subject to change without notice.
Small packages for items weighing less than 0.5kg are sent to addresses in France and other EU countries for a flat rate of 4,95€ which includes postage with tracking.
Items weighing more than 0.5kg and which cost 15€ or more are sent to addresses in France for a flat rate of 6,95€ which includes postage with tracking. For other EU countries see below.
Customers in the UK, EU countries other than France or international should contact me for postal rates based on the item(s) selected. A quote will be given to include packing, customs administration if applicable and postage with parcel tracking. MIOLO will not charge VAT but overseas buyers may have to pay VAT at the point of import (alongside any applicable customs duties).
Limitation of Liability
We are not responsible or liable for damages by any third party services or websites.
MIOLO By Jools will not be liable or responsible for failure to supply or delay in service that is caused by any event outside our control. An ‘event outside our control’ means any act, event or accident that is beyond our reasonable control.
In purchasing products from MIOLO By Jools you agree to be subject to French law.
Contact Information
Julia Moss
2 Chemin des Trois Frères
86400 Linazay
France
Email: miolo.by.jools@gmail.com
or
contact me via Facebook: https://www.facebook.com/miolobyjools/
MIOLO By Jools is registered in France – SIRET number 879 412 393 00016